Wormald House Terms and Conditions

We look forward to welcoming you. We do not want to confuse you with lots of jargon and legal wording. The simple aim is to make sure you are fully aware of what you are agreeing to when you make a booking so here are Wormald House terms and conditions.  

Thank you for choosing to stay at Wormald House Bed and Breakfast.

Wormald House Payment terms

For all bookings, we request a BACS bank transfer full payment at least 14 days before the day of your stay.

We also accept cash on arrival (or before departure) with prior agreement.

If you are from abroad and do not have a UK bank account we accept payment at least 14 days before the day of your arrival by PayPal.

Prices
The price includes accommodation and breakfast.

Guest Cancellation

Once we have confirmed your booking our agreement is a legal contract. If you need to cancel please contact us as soon as possible.

We are a small business, so cancellations can have a big impact on us. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
Cancellations can be made up to 14 days prior to the arrival date without further charge.
For cancellations within 14 days of the arrival date, we reserve the right to invoice for the entirety of the cost of the booking. Payment will be due immediately on receipt of the electronic invoice.

Non-availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund any monies paid by you. Our liability would not extend beyond this refund.

Arrival and Departure

During you stay at Wormald House Bed and Breakfast, you are also agreeing to the following:

You are over 12 years of age. If under 18 you are accompanied by an adult.

You are not bringing a dog or any other animal onto the premises.

You will not smoke or light candles anywhere within Wormald House Bed and Breakfast.  If it is later found you have smoked you will be changed a minimum of £50 for additional cleaning.

The accommodation will be available to you from 4.00pm on your day of arrival. Please let us know if you are to arrive earlier or later, as alternative check-in arrangements may need to be arranged. You are most welcome to arrive earlier to park your car and drop off bags with prior arrangement. We offer pick-up services for Hadrian’s Wall hikers from 3.30pm if pre-arranged.

You will vacate your room no later than 10.00am on the final morning of your stay.

Please be ready to leave your accommodation by 10.00am on your day of departure. You are welcome to leave luggage or a vehicle for later collection if you let us know in advance.

Guest Areas
As we are a small home owner run B&B, we sadly do not offer communal guest areas other than the dining room for eating breakfast and take-out dining.

Thank you
Ian and Jayne

For guests who have booked through hiking and tour companies, for example Macs Adventures, you should check the respective booking conditions for your company.

If you have any questions or need further information please contact us.